Warranty Statement - SDMO Stand-by generator sets.
Set out below is the formal statement regarding warranty claims for SDMO products
In summary parts and labour are covered for twelve months, and in case of a defect the buyer will be required to deliver (and collect after repair) the product to the nearest SDMO designated service centre at their own cost.
1) Defects Covered by Warranty
The Seller undertakes to remedy any operating fault resulting from a defect in design, materials or workmanship (including assembly if this operation is entrusted to him) within the limit of the provisions below.
The Seller's obligation does not apply in the case of a fault resulting from materials supplied by the Buyer or from a design imposed by the latter.
Any warranty is also excluded for incidents due to unforeseeable circumstances or cases of force majeure as well as for any replacements or repairs which may result from normal wear and tear of the material, from damage or from accidents arising out of negligence, lack of supervision or of maintenance and from defective use of this material.
The Seller provides the warranty on his products directly or through his approved agents and distributors.
The warranty covers only the initial Buyer and cannot be transferred to a third party without the Seller's prior agreement.
2) Warranty Period
The warranty is provided by the Seller for 12 months from when the material is put into service.
Parts repaired or replaced are guaranteed for a period of twelve months without this affecting the warranty on the other components.
3) Buyer's Obligations
In order to be covered by the warranty, the Buyer must :
- send a putting-into-service report to the Seller as soon as this has been done
- ensure that the fuel, lubricants and coolant and/or water used for its preparation are of good quality, clean and comply with the engine manufacturer's specifications
- keep up-to-date a maintenance book in which he enters the date, content and results of tests, visual inspections, routine maintenance work and maintenance work together with any comments and findings concerning any operating anomalies
- advise the Seller, without delay and in writing, of the faults which he attributes to the material and supply any proof as regards the existence of the faults. He must give the seller every facility for seeing these faults for himself and for remedying them. He must, furthermore, refrain, unless he has the Seller's express agreement, from doing the repair himself or having it done by a third party.
4) Application of the Warranty
It is up to the Seller thus advised to remedy the fault diligently and at his expense, the seller reserving the right to modify if necessary the devices in the material so as to meet his obligations.
The work resulting from the warranty obligation is carried out in principle in the seller's workshops after the buyer has sent back to him the material or the defective parts for the purpose of inspection then repair or replacement.
Nevertheless, in the event that, bearing in mind the nature of the material, the repair has to be done on the installation site, the Seller is responsible for the labour costs corresponding to inspection and repair, excluding the time spent in preliminary work or in dismantling and refitting operations made necessary by the operating or installation conditions of this material and concerning elements not included in the supply concerned.
The cost of transporting the material or the defective parts as well as the cost of returning the repaired or replaced material or parts are borne by the buyer as well as, in the event of repair on the installation site, the travelling and subsistence expenses of the seller's agents.
The warranty is granted only after inspection of the defective parts and their return to the seller's workshops. Any part delivered prior to acceptance of the warranty will be invoiced.
Parts replaced under warranty become the seller's property again.
5) Liability
The Seller's liability is strictly limited to the obligations thus defined and it is an express agreement that the Seller shall not be liable for any compensation for any direct or indirect damage, even in the event of a claim whose initial cause is a damage covered under the terms of this warranty.
6) Industrial Results
When performances are required as regards the obtention of industrial or financial results, a special agreement between the parties must be drawn up with the order. Failing this, failure to comply with the said performances may not be attributed to the Seller, either in terms of its occurrence or of its consequences, both material and financial, and this, on any grounds and for any amount whatsoever.